Lens Repair and Replacement
If you have chipped, cracked, or scratched lenses that you would like repaired or replaced, please complete the Lens Repair/Replacement form below, and then check out through the shopping cart. Following check out, you will receive an order confirmation email with your order number. The Revo Repair Department will review your information and then email you within 2 business days and let you know if you lenses can be repaired or replaced. They will also let you know where to send your damaged sunglasses.
Please include a copy of your order confirmation email along with your sunglasses and ship via a traceable, insured carrier. Revo is not responsible for lost shipments.
You will receive your repaired or replaced Revo sunglasses 10 to 15 business days after we receive them.
Please note: If your Revo sunglasses are older than 5 years old, please contact Revo Customer Service at firstname.lastname@example.org before submitting your Lens Repair form. Additional steps are needed for lens repair or replacement on sunglasses older than 5 years because frames become brittle with age and run a higher risk of breakage.
For non-Rx sun lens repairs, the pricing is as follows:
- Serilium lenses: $80 per pair
For any other damages, we’d like to invite you to our Revo Upgrade Program which enables current Revo customers to select a new sunglass for 40% off retail.
Revo Upgrade Program
If you have a damaged Revo product we’d like to invite you to join our Revo Upgrade program which allows you to select a new pair of Revo sunglasses for 40% off the retail price. Please upload a picture of your damaged Revo product and hit the "Shop Now" button. You will be able to buy one pair of sunglasses at 40% off the retail price. Please note the discount will be reflected in checkout.
All Revo sunglasses are warranted against defects in material or workmanship for two years from the date of purchase. This warranty is valid only with proof of purchase from an Authorized Revo Dealer. Revo does not warrant any lenses against scratches. Alteration, misuse or abuse of any Revo product will void its warranty. Legal rights under applicable Federal and State Laws governing the sale of consumer goods are not affected by this warranty.
If you have had your sunglasses for two years or less and believe you have a manufacturer’s defect, please fill out the style and shipping information below. Revo will repair or replace, at our option, any product determined by Revo to be a manufacturer's defect. A processing fee of $12.95 will be charged for each warranty claim processed.
If your sunglasses are approved for repair, you will receive an order confirmation email and instructions on where to send your Revo’s for repair.
Your new frame will not be sent until we receive the damaged item.
A manufacturing defect is defined as any malfunction or failure that occurs without an external cause.
Manufacturing defects can include:
- Any breakage or cracking at soldering points, end pieces, bridge points, hinge points, temple tips, temple covers, or screw points (without evidence of improper adjustment)
- Hinge anchors that have loosened
- Excessive glue or scratching (from manufacturing process only) at hinge points or on other parts of a frame
- Frames that have lost their adjustment within 30 days of receipt
- Obvious color fading
*Scratched lenses are NOT a manufacturing defect
For nosepad replacements or other repairs not listed, please contact Revo Customer Service.